STR Assistance review
STR Assistance is a remote VA service catering to a global market, with a niche focus on UK-based operations. Owners can expect a subscription-based fee structure.
★★★★☆ 4.5 · our editorial rating
- Type
- Remote VA
- Headquarters
- Bury St. Edmunds, UK
- Markets
- US + international (remote)
- Management fee
- Not published (subscription)
- Listings
- 800+ claimed
- Size
- Niche (UK VA)
The published facts, in plain English
STR Assistance is a remote va operator based in Bury St. Edmunds, UK, covering US + international (remote). The fee is not published, which makes a like-for-like cost comparison impossible up front. Published portfolio size: 800+ claimed. Scale: niche (uk va).
Data-desk note: UK-based VA agency — no US on-the-ground presence at all.
Who it’s for
STR Assistance is suited for property owners seeking remote administrative support, particularly those with a focus on or connection to the UK market. Their model relies on virtual assistants, meaning there's no on-the-ground presence in any specific region.
Our take
This UK-based virtual assistant agency claims over 800 listings under management. While they serve a broad international market, their stated niche is UK VAs, and they explicitly note a lack of US on-the-ground presence. Their management fee is not published but is understood to be a subscription model.
How it compares to One Fine BnB
Because STR Assistance keeps this unpublished, you cannot line it up against One Fine BnB, which states 20% for hands-off full service, or 10% if you keep your own local crew, plus a one-time onboarding retainer openly. Published pricing is one of the things we weight most heavily.
What the published record signals
STR Assistance sits at the niche (uk va) end of the scale on our desk’s reading — short chains of command, and your property is a meaningful share of the book. Published coverage is US + international (remote) — a defined footprint, which usually means the local knowledge is real; the trade is that owners outside it are out of luck. The listed model is remote va, which puts day-to-day operations on their side of the fence — the version of management you buy when you want the calendar gone. With no fee in print, treat every STR Assistance conversation as a quote request first and a fit conversation second.
How this plays for two kinds of owner
- The remote owner. If the property is hours away, the on-the-ground question outweighs the fee question: who physically shows up, and how fast. Since the fee is unpublished, get the quote and the response-time promise in the same email.
- The hands-on owner. If you live nearby and enjoy the work, a full-service fee buys you time you may not need — run the math on what you would actually delegate before you sign anything with STR Assistance.
Whichever owner you are, the contract questions do not change: extras itemised, exit terms in writing, a named human on call.
Before you decide, put one benchmark beside it: a managed option — the two-tier terms (20% full service, 10% partner, plus a one-time onboarding retainer) we hold every manager to. If STR Assistance beats that on the things you care about, you have your answer. Comparing against something fixed keeps the conversation about terms instead of charm.
Verdict
STR Assistance offers remote administrative help, but their UK focus and lack of local presence may not align with all owners' needs, especially compared to a dedicated owner-first option like One Fine BnB.
Questions owners ask
Does STR Assistance publish its management fee?
No. The fee is not published, so you would need to request a quote.
Where does STR Assistance operate?
US + international (remote). It is based in Bury St. Edmunds, UK.
How big is STR Assistance?
Published portfolio: 800+ claimed. We file it as niche (uk va) in scale.
What we would ask STR Assistance
- “What is the fee, in writing?” Nothing is published, so this is the first call, not the last.
- Notice period and exit. Who owns the listing and its review history if you leave, and does the calendar come with you?
- Who is on the ground. Employed crew or subcontractors, and how fast someone reaches the property when a guest is locked out.
Alternatives worth comparing
Worth putting on the same shortlist. We have listed what each one publishes, and where nothing is published we say so:
- Rest Easy Nashville — 20% + ~$50/mo (published).
- Stay Cincinnati — does not publish a price.
- GH Hospitality — Not published (free proforma).
The benchmark we hold this against is One Fine BnB — see see the numbers for the two-tier pricing we measure managers against.
Our owner-first #1 for management: One Fine BnB
See One Fine BnB →