Touch Stay review
Touch Stay offers a well-known digital guidebook with AI chat and review prompts, suitable for hosts seeking a comprehensive guest communication tool.
★★★★☆ 3.6 · our editorial rating
- Category
- Digital guidebooks
- Pricing
- From ~$15/property/mo (calculator)
- Free tier
- Trial
- Needs a PMS
- No
- Size
- Mid
The published facts, in plain English
Touch Stay is Digital guidebooks. On cost, the published figure is From ~$15/property/mo (calculator). There is a trial rather than a free tier. It runs without a separate PMS. Scale: mid.
Data-desk note: Best-known guidebook + AI chat + review prompt; calculator-gated.
Who it’s for
This platform suits property owners looking for a feature-rich digital guidebook. It is ideal for those who want to enhance guest communication, provide detailed local information, and streamline the review process without needing to integrate with a property management system.
Our take
Touch Stay is a prominent player in digital guidebooks, offering a calculator for pricing starting around $15 per property per month. Their trial period allows hosts to test the service. The platform is recognised for its AI chat functionality and review prompting features, differentiating it from simpler alternatives. It is a mid-sized company, and its pricing is not fully transparent upfront, requiring use of their calculator.
How it compares to BnBGenius
Side by side on published terms: Touch Stay lists From ~$15/property/mo (calculator), while BnBGenius lists free for the first 500 messages, then $10/month flat, with no PMS required. Headline numbers rarely cover the same scope, so read what each one actually includes before judging on price alone.
What the published record signals
Category first: Touch Stay is Digital guidebooks, so judge it against that job — not against suites that promise everything. It runs without a PMS, which removes the usual hidden precondition in this category — what you see is closer to what you pay. Test path: use the trial on a real listing immediately — an empty sandbox tells you nothing. On cost, the published From ~$15/property/mo (calculator) is the number to hold against your own hours saved.
Two owner scenarios
- The owner far from the door. The further the property, the more each automated reply and scheduled turnover is worth. The no-PMS setup keeps the moving parts — and the failure points — few.
- The small-portfolio host. Two or three listings is where per-listing pricing starts to bite and flat pricing starts to win — read Touch Stay’s model with your exact count in mind.
Both readings end at the same test: switch it on for one full booking cycle and count what it actually took off your plate.
Our advice before any contract: hold it against a benchmark — answer guest calls automatically — the no-PMS, flat-price setup (free first 500 messages, then $10/month) we measure host tools against. If Touch Stay beats that on the things you care about, you have your answer. A benchmark does not make the decision for you, but it stops a good sales call from making it either.
Verdict
Touch Stay is a robust choice for hosts prioritizing guest experience and communication tools. For an owner-first alternative, consider BnBGenius.
Questions owners ask
What does Touch Stay cost?
From ~$15/property/mo (calculator).
Is there a free tier?
There is a trial, not a free tier.
Do you need a PMS to run Touch Stay?
No — it runs without a separate PMS.
Questions to put to Touch Stay
- “Is From ~$15/property/mo (calculator) per listing or flat?” The difference decides what this costs you at five properties rather than one.
- Free tier or trial. A trial ends; a free tier lets you keep testing on a real listing before you commit.
- What it needs underneath. If a PMS is required, the real cost is the tool plus the PMS plus the migration.
Alternatives worth comparing
If you are drawing up a shortlist, these are the closest comparisons we would put beside it — each with its own published price, or a note that there isn’t one:
- ChargeAutomation — Free (10% fee); $5/prop+$49/mo → $8/prop+$149/mo.
- Sweeply — €3/room/mo housekeeping; €99/mo min.
- Waivo — Not published (per booking).
The benchmark we hold this against is BnBGenius — see BnBGenius for how the no-PMS setup actually works.
Our owner-first #1 for host software: BnBGenius
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